We think it's simple logic, but unfortunately we have had to write it openly!
Conditions for wheel changes and patching, regardless of whether it's cheap or urgent:
- All wheels must be accessible.
- All bolts including adapters must be accessible.
- You must be able to get around the car, i.e. at least ½ meter of free space.
- Snow must be cleared so that you can get to the car and around.
- The wheels must be visible and not dragged from the backyard or similar. (This is due to the time spent) It is important that we can keep to the schedule.
- The car must not be parked up against a high curb! i.e. Minimum 30cm from a high curb.
- 1 time driving to the address is included in the price.
- If something is not fulfilled or the customer does not want the rest done / then the change / order is complete / terminated. Of course, we want people to have the complete product and a good experience, but we do not want a wasted drive.
- We do not take responsibility for old/soft hubcaps that break, but we will do everything we can to take care of them.
- For stuck wheels, due to rust or incorrect hub holes, which need to be knocked off, we do not take responsibility for dents/nicks/paint damage. But in those cases we would recommend having the hub and rims lubricated so that it is not needed in the future. It will only get worse!
- If "Tear fluid" has been filled, you must inform us of this! it may cost unexpectedly extra if you do not.
BEFORE we drive out to you, we will call you and ask if "X" number of minutes is suitable for the work task.
- If you don't keep your phone, we won't come. This could be because you forgot it or many other things.
However, if you choose "Drive even if I don't answer the phone" then we will drive out to you, we will still try to call!
- But if the car is NOT at the location as agreed or the conditions are not met, you will still be charged for the order.
- We will of course try to see if it can be done anyway, if it is something we can fix.
When servicing or doing something on your car where we need to remove wheels, for example brake inspection, the following must be met:
- Lock adapter must be accessible.
- There must be enough fuel in it for us to drive it to the workshop and back to you again.
Conditions for storing wheels:
- We store up to 4 wheels/4 tires for one season (6 months)
- Autohosdig stores tires and possibly rims for 18 months. If bills have not been paid, Autohosdig is free to dispose of the stored items.